Effective Date: August 7, 2026
Website Privacy Policy
Lakeshore Bone & Joint Institute (“LBJI,” “we,” “our,” or “us”) is committed to protecting the privacy of visitors to our website. This Website Privacy Policy explains how we collect, use, disclose, and safeguard information you provide when you visit our website or interact with us online.
This Privacy Policy applies only to information collected through our website. It does not apply to Protected Health Information (PHI) collected as part of your medical care.
If you are looking for information about how Lakeshore Bone & Joint Institute uses and protects your medical information, please review our Notice of Privacy Practices, which explains our obligations under the Health Insurance Portability and Accountability Act (HIPAA).
Information We Collect
Information You Voluntarily Provide
You may choose to provide personal information when you:
- Request an appointment
- Complete a contact form
- Subscribe to communications
- Register for an event
- Contact us through our website
- Submit another online inquiry
Depending on the interaction, we may collect:
- Name
- Date of birth
- Email address
- Phone number
- ZIP code
- Information contained in your message
- Any other information you voluntarily provide
Providing personal information is voluntary; however, choosing not to provide certain information may limit our ability to respond to your request.
Information We Collect Automatically
When you visit our website, certain information is collected automatically to help us understand how visitors use our site and improve its performance.
This information may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Date and time of your visit
- Pages viewed
- Referring website
- General geographic location
- Website usage information
This information is generally collected in an aggregated or de-identified manner whenever possible and is used to improve website functionality and user experience.
Cookies and Website Analytics
Our website uses cookies to support essential website functionality and better understand how visitors interact with our website.
When you first visit our website, you will be presented with a cookie consent banner that allows you to manage your cookie preferences where required by applicable law.
We use website analytics tools to help us evaluate website traffic, improve website performance, and better understand how visitors use our content.
You can also manage cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of portions of the website.
How We Use Your Information
We may use information collected through our website to:
- Respond to your questions or requests
- Schedule or facilitate appointment requests
- Provide information about our physicians, services, or locations
- Improve our website and user experience
- Analyze website traffic and performance
- Communicate regarding services or events you requested
- Send marketing communications if you have chosen to receive them
- Maintain the security and integrity of our website
- Comply with applicable legal and regulatory requirements
How We Share Information
We respect your privacy and do not sell or rent your personal information.
We may share information collected through our website:
- With trusted vendors and service providers who help us operate our website or provide services on our behalf
- When required by law, subpoena, or legal process
- To protect the rights, safety, or security of Lakeshore Bone & Joint Institute, our patients, visitors, or others
- In connection with a merger, acquisition, or other business transaction, as permitted by law
Our service providers are required to appropriately safeguard any information they process on our behalf.
Email and Text Communications
If you choose to receive email or text communications from Lakeshore Bone & Joint Institute, we may use the contact information you provide to send appointment reminders, service updates, educational information, event notifications, or other communications you have requested or agreed to receive.
Terms and Conditions:
Message frequency may vary.
Message and data rates may apply.
You may opt out of marketing communications at any time by using the unsubscribe link in an email or by following the opt-out instructions provided in a text message, where applicable.
We do not sell or share text messaging opt-in information with third parties for their own marketing purposes.
For assistance or questions regarding this service, contact our office directly.
Online Forms
Our website contact forms are intended for general questions and appointment requests.
Please do not submit confidential medical information or other sensitive personal information through general website forms unless specifically requested.
If you are experiencing a medical emergency, call 911 or seek emergency medical care immediately.
Information Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect the information collected through our website against unauthorized access, disclosure, alteration, or destruction.
While we take reasonable steps to protect your information, no method of transmitting information over the Internet or storing electronic information is completely secure. As a result, we cannot guarantee absolute security.
Links to Other Websites
Our website may contain links to third-party websites for your convenience.
Lakeshore Bone & Joint Institute is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any external websites you visit.
Children’s Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children through our website.
Changes to This Privacy Policy
We may update this Website Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other operational needs.
When changes are made, we will update the Effective Date at the top of this page.
Contact Us
If you have questions about this Website Privacy Policy or our website privacy practices, please contact us:
Lakeshore Bone & Joint Institute
Address
601 Gateway Boulevard
Chesterton, IN 46304
Phone
(219) 921-1302